ELEVEN NAIL BAR – SERVICE & COMPLAINT POLICY

Effective January 1, 2024

At Eleven Nail Bar, we take pride in providing quality services and maintaining the highest sanitation standards. To ensure fairness and clarity for all clients, please review our service policy below:

1. Service Satisfaction

All services must be reviewed and confirmed by the client before leaving the salon. Once you have left the establishment, it is understood that you are fully satisfied with the services rendered.

2. Feedback and Complaints

All feedback or complaints must be reported in person at the salon within a reasonable time frame of 24 hours in order to be addressed.
We are unable to resolve concerns through phone calls, text messages, emails, or online platforms without an in-person evaluation.

3. Injury or Infection Notice

Any cut, irritation, or symptoms related to a possible infection typically appear within 24–48 hours after the service.
If anything occurs within this period, please contact th
10:00 AM
e salon immediately and come in for documentation and an assessment.

Passing this time period, we will NOT take any responsibility for any related issues.

4. Allergic Reactions

In the event of an allergic reaction affecting nails, toes, eyelashes, or eyebrows, a complimentary soak-off or removal may be offered on a case-by-case basis at the discretion of salon management.

5. Salon Decision Final

All resolutions are handled on a case-by-case basis, and the final decision rests solely with Eleven Nail Bar management.

Thanks You!